Sales Policy

Effective Date: March 11, 2025

At TrueNovas, we are committed to providing our customers with the best products and services. Below are the key points of our sales policy to ensure transparency and satisfaction throughout your shopping experience.

1. Product Availability

All products listed on our website are subject to availability. We make every effort to ensure that our inventory is up to date, but in rare instances, an item may be out of stock after you place your order. If this happens, we will notify you immediately and provide options for a refund or exchange.

2. Pricing

Prices listed on our website are in USD and may change without prior notice. Any promotions or discounts will be clearly stated on the product page. We reserve the right to correct any errors in pricing or product information.

3. Order Confirmation

Once your order is placed, you will receive an email confirming your purchase. This email will include details such as your order number, the items purchased, and the total cost. If you do not receive a confirmation, please contact us to ensure your order was processed.

4. Payment Methods

We accept a variety of payment methods including credit cards, debit cards, and online payment services. All payments are securely processed through our payment gateway. You will not be charged until your order has been confirmed and processed.

5. Shipping

Orders will be processed and shipped within 2-3 business days of confirmation. Shipping times vary depending on your location. Please refer to our Shipping Policy for more detailed shipping information.

6. Sales Tax

Sales tax will be added to the total order price where applicable. The tax rate is determined by your shipping address and will be displayed during checkout.

7. Cancellations

If you wish to cancel an order, please contact us immediately. Orders can only be canceled if they have not been shipped. Once an order is shipped, cancellations will be treated according to our Return Policy.

8. Contact Us

If you have any questions about our sales policy or your order, please contact us:

Email: info@truenovas.xyz
Phone: 207-335-6738

Thank you for choosing TrueNovas.