Shipping Policy

Effective Date: March 11, 2025

At TrueNovas, we understand that fast and reliable shipping is a crucial part of your shopping experience. Our Shipping Policy provides detailed information about shipping methods, delivery times, and costs, ensuring a transparent and smooth process from the moment you place your order to the time it arrives at your door.

1. Shipping Methods

We offer a variety of shipping methods to ensure that your order reaches you in the most efficient way possible. The available shipping options depend on your location and the items in your order. Below are the standard shipping methods we offer:

  • Standard Shipping: This is our most economical shipping option, with an estimated delivery time of 5-7 business days within the United Kingdom and 7-14 business days for international orders.
  • Expedited Shipping: For faster delivery, we offer expedited shipping options with an estimated delivery time of 2-3 business days within the United Kingdom and 3-5 business days for international orders. Additional charges apply.
  • Express Shipping: For urgent deliveries, we offer express shipping with a delivery time of 1-2 business days within the United Kingdom and 1-3 business days for international orders. Additional charges apply.

Shipping costs are calculated at checkout based on your delivery address and the size of your order.

2. Processing Time

All orders are processed within 2-3 business days of receiving your order. Orders placed on weekends or holidays will be processed on the next business day. During peak seasons or promotional periods, processing times may be slightly longer.

Once your order is processed and shipped, you will receive a shipping confirmation email with a tracking number and the estimated delivery date. You can track your order on the carrier’s website using the provided tracking number.

3. Shipping Costs

Shipping costs are calculated based on the weight, size, and destination of your order. You will be informed of the exact shipping cost at checkout before completing your purchase. For orders over a certain value, we may offer free shipping or special shipping promotions. Please refer to the shipping options available during checkout for more details.

4. Delivery Times

Delivery times depend on your location and the shipping method chosen. Here are the estimated delivery times for the different shipping methods:

  • Standard Shipping:
    • United Kingdom: 5-7 business days
    • International: 7-14 business days
  • Expedited Shipping:
    • United Kingdom: 2-3 business days
    • International: 3-5 business days
  • Express Shipping:
    • United Kingdom: 1-2 business days
    • International: 1-3 business days

Please note that delivery times are estimates and may vary due to factors such as weather, customs clearance, or other unforeseen circumstances.

5. International Shipping

We ship internationally to most countries. Please note that international orders may be subject to customs duties, taxes, and import fees, which are the responsibility of the customer. These additional charges may be collected at the time of delivery by the carrier. TrueNovas is not responsible for any delays, customs issues, or import taxes that may apply to international orders.

6. Shipping Restrictions

Some products may have shipping restrictions due to size, weight, or other factors. In such cases, we will notify you and provide alternative solutions if necessary.

7. Order Tracking

Once your order has shipped, you will receive a shipping confirmation email containing a tracking number. You can use this tracking number to monitor the status of your delivery through the shipping carrier’s website.

If you have any concerns about your order’s status or need assistance tracking your shipment, please contact us directly.

8. Lost or Damaged Orders

While we take great care in packaging and shipping your order, sometimes issues such as lost or damaged items may occur. If your order arrives damaged or if it is lost in transit, please contact our customer service team immediately. We will assist you in resolving the issue by offering a replacement, refund, or other solutions as per our Refund and Return Policy.

9. Contact Us

If you have any questions about our shipping policy or need assistance with your order, please contact us at:

Email: info@truenovas.xyz
Phone: 207-335-6738

Thank you for choosing TrueNovas! We look forward to delivering your perfect timepiece.