Refund and Return Policy

Effective Date: March 11, 2025

At TrueNovas, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we offer a straightforward refund and return process in accordance with our policies.

1. Returns

You may return items within 30 days from the date of purchase for a full refund or exchange. The returned items must be in their original condition, unused, and with all tags and packaging intact. If the item is damaged or defective, please contact us within 7 days of receiving the product.

2. Refunds

Refunds will be processed to the original payment method. If your return is approved, we will issue a refund within 7-10 business days. Please note that shipping charges are non-refundable, except in cases where the item is defective or the return is due to our error.

3. Exchanges

If you would like to exchange an item, please contact us within 30 days of receiving your purchase. The exchange item must meet the same return criteria as the original product. If an exchange is not possible, a refund will be issued.

4. Non-Returnable Items

Some items, such as personalized or customized products, cannot be returned. Please check the product description for any non-returnable items.

5. How to Return an Item

To initiate a return or exchange, please contact our customer service team at info@truenovas.xyz with your order number and the reason for the return. We will provide you with detailed instructions for sending back the product.

6. Shipping Costs for Returns

Customers are responsible for return shipping costs unless the return is due to a defect or our error. We recommend using a trackable shipping service to ensure that we receive your returned item.

7. Contact Us

For any questions regarding returns or refunds, feel free to reach out to us at:

Email: info@truenovas.xyz
Phone: 207-335-6738

Thank you for shopping with TrueNovas.