Payment Policy

Effective Date: March 11, 2025

At TrueNovas, we strive to provide a convenient and secure shopping experience for our customers. This Payment Policy outlines the various payment methods we accept, the payment process, and other important information related to payments for purchases made on our website. By making a purchase on TrueNovas, you agree to abide by the terms of this policy.

1. Accepted Payment Methods

We accept a wide range of secure payment methods to ensure that all transactions are processed smoothly and securely. The payment methods available on our website include:

• Credit and Debit Cards: We accept major credit and debit cards including Visa, MasterCard, American Express, and Discover. All card transactions are processed securely through our trusted payment gateways.
• PayPal: For added convenience, you can use PayPal to complete your payment securely. This method is available for customers worldwide.
• Other Online Payment Methods: We may also offer other online payment options such as Apple Pay, Google Pay, and others, depending on your location.

All payments are processed securely, ensuring that your financial information is protected. We do not store any of your payment details on our website.

2. Payment Authorization

When you place an order on TrueNovas, your payment will be authorized at the time of checkout. The transaction is processed by our secure payment provider, and once your payment is authorized, your order will be confirmed. If your payment cannot be authorized, we will notify you immediately and request alternative payment details.

Once the payment is successfully processed, you will receive an order confirmation email containing details of your purchase, including your order number, product details, and total amount paid.

3. Payment Processing and Security

TrueNovas uses industry-standard encryption technology and secure payment gateways to process all transactions. This ensures that all sensitive data, such as your credit card information and billing details, are protected against fraud and unauthorized access. We take every measure to safeguard your financial information and maintain the highest standards of security for online payments.

4. Currency and Pricing

All prices on our website are displayed in USD unless otherwise specified. Prices include applicable taxes, but shipping fees are calculated separately at checkout. You will be informed of the total amount payable, including taxes and shipping fees, before completing your purchase.

Please note that exchange rates may apply if you are purchasing from a location outside the United Kingdom. The final amount charged to your card or PayPal account may vary depending on your local currency exchange rate.

5. Order Confirmation and Receipt

After successfully completing your payment, you will receive an order confirmation email from TrueNovas. This email will include your order number, a summary of the items purchased, the total price, and shipping information. If you do not receive this confirmation email within a few minutes of placing your order, please check your spam folder or contact our customer service team for assistance.

6. Payment Disputes

If you have any questions or concerns regarding a payment made on TrueNovas, please contact us immediately. We are committed to resolving payment-related issues promptly. In the event of a payment dispute, we will work with our payment processor to investigate the issue and resolve it in a fair and timely manner.

7. Fraud Prevention

To ensure the safety and security of all transactions, TrueNovas employs fraud prevention measures. This may include verifying billing information, using payment security protocols, and performing manual reviews of certain transactions. If any fraudulent activity is detected, we reserve the right to cancel the order or request further verification before proceeding with the shipment.

8. Refunds and Cancellations

Refunds for canceled orders or returns will be processed to the original payment method. Please refer to our Refund and Return Policy for more detailed information on the process and eligibility for refunds.

9. Changes to the Payment Policy

TrueNovas reserves the right to make changes to this Payment Policy at any time. Any updates will be posted on this page, and the “Effective Date” will reflect the most recent version. We recommend checking this page regularly for any changes.

10. Contact Us

If you have any questions or concerns regarding our Payment Policy, please contact us at:

Email: info@truenovas.xyz
Phone: 207-335-6738

Thank you for choosing TrueNovas!